Agincourt Strategies

This video demonstrates that social media is much more than a new channel for communicators. Because it fundamentally changes how the public gets news, it changes the way media covers the news and therefore how crisis communicators work with the media.

Presented by Gerald Baron, Agincourt Strategies CEO.

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Natural disasters in 2011 cost a record $265 billion

In this 14 minute edited segment from a Skype interview, former BP communication manager Neil Chapman shares some important lessons learned about the Deepwater Horizon oil spill and other major corporate crises.

In 6 minutes an experienced Incident Commander makes clear why social media is essential to meet today’s information expectations.

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Social Media & Emergency Management

Chief Bill Boyd asks "you can't be fast enough" in meeting today's information demands. The old ways don't work. In this 6 minute video he demonstrates how savvy chiefs and Incident Commanders are meeting the challenge.

Neil Chapman on lessons learned

Former BP communication manager Neil Chapman discusses lessons learned from 25 years in corporate communication management, including involvement in major crises. Link below is to 14 min edited version. Here is link to full 50 min interview including download option: http://vimeo.com/36041762

An Interview with Neil Chapman

Neil is a former BP communication leader living in northern England. I’ve had the great pleasure of working with Neil the past eight or nine years, he in his role with BP and me as the developer and provider of the PIER System which Neil led BP into adopting globally. In that time, Neil has been through some of the most significant global corporate crises to face any crisis communication professional. In this Skype interview, I talked with Neil about some of his experiences and how they apply to corporate communication managers today.

There are two versions available:

A 14 minute edited version

Full 50 minute interview.